The Value Creation Model

Strategy Formulation, Commitment and Implementation

In this component of the model we:

• Involve the organisation people in the analysis process
• Bring staff and management together
• Provide real time customer and stakeholder feedback to management and staff
• Compare customer and stakeholder perceptions with management and staff perceptions
• Support clarification of the organisation’s business logic/strategy
• Assist in organisational capability identification and clarification<
• Analyse the extent to which strategies are customer-driven
• Assess the existence of engagement and relationship strategies and determine whether these maximise relationship value
• Clearly identify the implication of the current internal and both current and future external environment for the organisation

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