The Value Creation Model

Process Improvement and Re-engineering

In this component of the model we:

• Identify the “core processes” that are fundamental to organisational success
• Assess the extent to which the organisation has mapped core processes and how it evaluates their impact on customers
• Identify and evaluate any practical processes that encourage employees to continuously provide ideas for service improvement
• Identify the continuous process for involving and aligning core processes to support strategic policy and direction and fair and reasonable treatment of customers.

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