The Value Creation Model

Leadership, Communication, Information and Knowledge Management

In this component of the model we:

• Identify leadership responsibility to develop and implement the strategy and culture
• Assess the impact leadership capabilities on maximising the potential of staff and supplier relationships
• Evaluate the extent to which leadership, communication and feedback processes encourage individual understanding and learning
• Determine how the senior executive and senior management communicate and manage knowledge
• Assess the learning environment of the organisation and, in particular, whether the organisation learns from its mistakes Identify the “core processes” that are fundamental to organisational success

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