The Value Creation Model
Assessment, Analysis and Feedback
In this component of the model we:
- Understand the mindset of staff
- Assess how effectively the organisation is aligned with customers and stakeholders
- Develop an understanding of the current culture
- Determine whether appropriate measures are used to make the right decisions on behalf of the customers
- Investigate operational understanding of the linkage to customers
- Involve employees in the customers feedback process
- Analyse the value chain and its ultimate impact on customers and key stakeholders.
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