Value Creating Policy Services™
Traditionally, policy services have been internally driven relying on definitions, processes and practices determined by the service provider rather than the customer.
The Value Creating Policy Services Model provides a framework for the delivery, development and evaluation of policy services provision.
Value Creating Policy Services assists government departments to tailor their policy services to the specific needs of Ministers.
VCG's professional development modules are constructed around an integrated four-part policy services operating model developed through extensive interaction with Ministers and other policy services customers. What makes this unique is that it is entirely customer-driven.
For a detailed understanding of the Value Creating Policy Services Model, read this seminal paper entitled ‘Public Policy and Quality Service: A Decision-Makers’ Model’ authored by Allan Behm, Lynne Bennington, and Jim Cummane.