What Our Clients Say About Us

Dr Jeff Harmer, Secretary, Department of Families, Housing, Community Services and Indigenous Affairs and former Secretary, Department of Education, Science and Training

I have now known Jim Cummane and the Value Creation Group's work for over 5 years. The Value Creation Group helped me enormously when I was appointed Managing Director of the Health Insurance Commission (HIC) in early 1998. I quickly assessed that the organisation needed a new strategic direction to reflect the necessary changes following separation with Medibank Private. I engaged the Value Creation Group to undertake a comprehensive process including interviews with stakeholders, focus group discussions with stakeholders, staff, Board members and senior management. Jim and his team facilitated a series of strategic discussions around a new direction which led to the development of a new strategic plan for HIC. 

The work done by the Value Creation Group at this time was by far the best strategic planning work that I have experienced to date. The HIC's strategic plan which the Value Creation Group helped me develop, was acknowledged around Canberra as one of the most useful and clear strategic planning documents around. I used it to drive a change management strategy in the HIC that has been most successful. I have said on many occasions that I believe the Value Creation Group to be the best strategic planning consultants in the country.