Yarra Trams
On 18 April 2004 Yarra Trams assumed responsibility for operating the entire Melbourne tram network. Today the company consists of eight depots, 27 routes, 1800 staff and a fleet of nearly 500 trams. In 2005/2006 more than 150 million passenger trips were undertaken by tram in Melbourne.
Some of VCG’s work:
Assisted this company align its workforce around a new direction with the focus on maintaining and improving service. This included staff feedback sessions utilising VCG’s “real-time” Value Focusing Methodologies.